We accept all major credit cards, including Visa, MasterCard, Discover, AMEX. In our brick and mortar store we also accept cash, check, debit, and payment plans.

Our very successful brick and mortar establishment is in Chicago, IL where we have been in business for 15 years. Each customer is given a personal sales associate to be sure you get one on one special attention to find your perfect fit and desired style for your Quinceañera . Before you leave, your dress is steamed and checked over to make sure it looks great and is ready to wear to your registered event. At our brick and mortar store, we also offer expert tailoring at an additional cost, as well as an accessories for a one stop shop experience.

It is never too early to start shopping for your quinceañera dress. We have all of our new lines for the current year starting in December. We suggest shopping early to ensure availability of your favorite dress!

Monday- Friday 11am to 6pm
Saturday 10am to 6pm
Sunday 10am to 5pm

Yes, prefer appointments. However if you do not have an appointment we operate on a first come, first serve basis. If you're coming to the store to try on dresses we do recommend getting here in plenty of time before we close. We are an incredibly busy store and want to make sure we are able to provide the best possible customer service by giving you plenty of time to try on dresses.

Alborada is located in Little Village along with many other stores. Parking is very limited. If you use street parking please do not park without paying for parking as you will get a ticket.

If you purchased your dress at our Brick & Mortar location, we do have an alterations service available for an additional cost. Alterations generally take a few weeks. Appointments are needed.

Alterations are paid for by the customer if you do not use our hoop skirt. Your dress must be paid in full before alterations will occur. Any additional modifications must be paid by the customer as well.

Yes we are an authorized retailer for the majority of the Quinceañera lines, we have been working with the designers that we carry for many years.

Yes, all of our prices shown on the webpage are also the prices of the dresses in our store. We also have a price match program so no need to shop around for the best price.

Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size and color, once you have everything you need, simply select the option to "add to bag" and you can check out at anytime by selecting the checkout button or give us a call and we can take your order over the phone.

Yes we have customer service representatives that are more than happy to help you place the order over the phone. Please have your style number, shipping information, and payment information ready.

All of our shipping information can be found in our shipping section.

All the information you send over our website is strictly confidential and is protected by our certified website. Your email will not be given to any outside sources without your permission.

Once your order has been placed it will be processed as soon as possible with our order department. If the item you order is in stock, a ship date will be provided during checkout. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.

After you place an order, you will receive a processing email giving you your order information. Next, you will receive a confirmation email with an estimated ship date for your order. if you cancel an order after it is confirmed it will be subject to our return policy and it's restocking fees. If for some reason the item you order is not available before your wear date, we will notify you after your order has been processed and suggest other products very similar to what you were looking for or you can cancel your order. Your card is only charged if we can fulfill your order.

Simply call the Brick Store at 773-277-0601 or email us at info@alboradaquince.com

If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.

Wear dates range tremendously for all our customers. A certain dress may not be available by your wear date but some customers order dresses a year in advance and we can still get a dress made by then so we leave any dress up that has a possibility of still coming in. If it is truly out of stock forever it will be indicated on the dress page.

Your card is not charged until we can fulfill your order with a confirmed ship date that is before your wear date.

On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.

The wear date is the date that you will be wearing the gown or the latest you are willing to accept the dress, the longer you put the better chance you have of getting your order fulfilled.

The colors that we list on the product detail page are the only colors in which that style dress is produced in by the designer. However, we also customize gowns that are 95% similar, please schedule an in person or phone consultation to receive a quote.

We do not have our own catalog, but if you are interested in seeing the dresses in person, simply print out the pictures from the website and once you are in the store, a sales associate would be happy to find certain styles for you.

We have hundreds of Quinceañera dresses in stock. At Alborada, nearly all the dresses you see on our website we do have in the store. Simply print out pictures of the gowns you are interested in and once you are in the store and in the fitting rooms, the sales associate helping you will show you the dresses you are interested in.

No, we do not have any dresses available to rent.

Since there are so many orders coming through at all times we are not able to accurately check availability of a dress until there is an order placed for it. If we have been given up to date shipping information it is shown on our webpage.

When an item no longer has stock and is discontinued by the manufacturer, it is taken off of the website since it is no longer available for purchase.

Some designers are able to make dresses with a longer length, but it does take 6-8 weeks or longer for the special order. Please email to inquire about extra length.

If your order was out of stock or was a bad credit card and we did not receive a response from you regarding your order, it will be cancelled.

Once your order has been shipped you will receive an email from FEDEX with your tracking number and you can track your package at FEDEX.com. If you did not receive your tracking number and your order status says shipped, please contact us.

All of the available images that we have been given are shown on the webpage. We know that it can be frustrating not seeing the dress in other colors, but we are given the images directly from the manufacturers and we don't always receive one in every color that they offer.

With the high volume of emails received during Quinceañera season it can take 24-72 hours for a response. Also please make sure that you have added our email address to your list of addresses to accept emails from, our response could have been placed in your junk folder if we are not on that list.

There are a few reasons that your credit card would be declined: the numbers could have been typed incorrectly, your bank might have a limit on purchase totals, or there could be a security feature on your card not allowing it to be used out of your state or country.

The standard length on long dresses is 58-60 inches.

This can delay the process of your order and your order will need to go to our fraud protection department and more information from the customer is usually needed to be able to proceed. Any orders over $400 must be shipped to the matching billing address to avoid fraud.

Please see our Store Info page for all our contact information.

It is state law that anything purchased in the state of Illinois is subject to state tax.

Yes we do! You can purchase gift cards in the amount of $25, $50, and $100 that can be used online or in our store.

We do not at this time.

If you find a lower price for any non-sale full priced dress that we carry prior to placing an order or buying in our store from an authorized retailer, we will match that price. Call us before placing an order or bring proof into our store to tell us where we can find the current dress at a lower price on another site and we will match that price. All Exceptions are shown on the Price Match page with detailed information.